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Future of Customer Service

Empower organizations to deliver end-to-end, self and assisted service across the omni-channel. Customers and agents are empowered with the tools they need to ensure quick and accurate resolution, every time.

Session Details

Microsoft’s Customer Service Transformation

Delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience is a top priority for Microsoft. During this session, Microsoft Executives, who are leading our multi-year transformation, will share insights on Microsoft’s Customer Service transformation journey and our end-to-end approach across the lifecycle to drive customer experience improvements

Enable exceptional customer service

During this session we will cover how you can leverage the Microsoft Cloud and the data that is readily available to identify problems and heal issues proactively before customers experience them and deliver exceptional personalized self and assisted service experiences across all channels. We will show the art of the possible and highlight the journeys of organizations who were able to transform their customer service and achieve amazing results and high customer satisfaction in partnership with Microsoft​.

Catalyst methodology & Design Thinking

Microsoft Catalyst is a value-led ideation approach to plan and execute a digital transformation strategy, allowing you to reimagine your business, powered by the Microsoft Cloud. It enables you to solve business challenges and shape the future state of your organization, accelerate your journey and realize value faster through Envisioning workshops, Business value and solution assessments, a solution demo and a proposal to establish the commercials, adoption planning and roadmap.