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Modern Commerce

The vision for modern commerce is straightforward: provide companies a consistent set of offers on a modern commerce platform that’s built to support software and cloud services.

Session Details

Dynamics 365 Commerce - Overview

Dynamics 365 Commerce provides a complete omni-channel solution that unifies back-office, in-store, and digital experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes. This topic provides an executive overview of the ecommerce solution that will provide an understanding of how the system is designed to work in an omni-channel manner with our headless commerce engine to provide dynamic and engaging ecommerce websites.

Empower Your Retail Store Associates To Do More

This session demos an “end-to-end” retail scenario showcasing the benefits of connected retail environment from HQ office to the store associates highlighting collaboration, 360 view, and assisted-selling tools. We will show how to digitally transform the workforce to increase communication, visibility, teamwork, manage inventory operations, clienteling and how to incentivize store associates to provide exceptional customer service. The demo demonstrates 1st party technologies across the three Microsoft clouds with focus on Teams/O365, Dynamics 365 for Retail, Finance and Operations, PowerApps, Azure AI, ML, IoT, Bot and PowerBI.

Generate Value with Proactive Insights

Successful organizations today must be proactive when assessing the current market opportunity and economic climate. Proactivity allows for decision makers to take advantage of key insights and forecasts to help anticipate customer needs and demand. The combination of Power BI and Dynamics 365 Customer Insights allows companies to take advantage of data unification, the ability to glean more from their data, and to gather intuitive insights.