Business Applications Sessions
At Microsoft, we build new systems and integrate and extend existing applications quickly, seamlessly, and securely through intelligent business solutions. Dynamics 365, Power Apps, Power Automate, Power BI, and Power Virtual Agents enable our teams to build solutions in hours instead of months, and easily connect systems with data to provide integrated solutions and comprehensive business analytics. Learn more about how we use Microsoft’s intelligent business applications to accelerate delivery and unify processes with no code or low code solutions.
Connected Sales and Marketing
Empower organizations to enable digital sales transformation and to allowing them to stay agile and meet buyers where they are. An Insights-based collaborative sales acceleration solution that applies AI to customer interactions, marketing and sales data to target opportunities and recommend next best actions, with seamless collaboration for a faster close.
Session 1: Customer experience transformation with connected sales & marketing
Collaborating with customers remotely may feel like a challenge. But empowering marketers and sellers with the technology to guide virtual meetings and gain helpful customer insights makes real connection possible. Personalize every moment with intelligence; Better understand your customers and accelerate their journey with intelligence. Find out how Dynamics 365 helps you to keep the customer journey relevant with insightful, integrated data.
Session 2: Automate Business Processes
Help your customers optimize their business processes and reduce costs by automating their workflows at scale with low-code automation designed for all users—coders and non-coders alike—and empower all their team members to achieve more through automation.
Modernize the Service Experience
Help organizations remove the barriers that prevent employees and customers from delivering and receiving meaningful personal interactions. A solution that unify cross-functional support for the entire customer experience journey. Organizations can create secure, AI-driven personalized service engagement to increase CSAT, boost employee productivity, and optimize service operations.
Session 1: Customer Service Modernization
Making real, empathetic contact with customers in a virtual setting can feel challenging. Giving service agents the tools that bring current and relevant customer data together to provide seamless, personalized service at any time is essential. This briefing shows how BDMs can earn customers for life with Dynamics 365 Customer Service.
Session 2: Automate Business Processes
Help your customers optimize their business processes and reduce costs by automating their workflows at scale with low-code automation designed for all users—coders and non-coders alike—and empower all their team members to achieve more through automation.
Optimize Finance & Operating Models
Empower organizations to optimize business models to improve operational proficiency and financial dexterity. This includes embracing new as-a-service or project-based offerings and moving beyond automation to prediction via financial analytics, forecasting and insights. This will enable organizations to adapt faster to changing market demands, work smarter and perform better.
Session 1: Optimize Financial and Operating Models
The way we do business has fundamentally changed. These models are not just about how a company realizes value, but also require a significant shift in how they operate and in organizational structures. Microsoft Dynamics 365 can help you optimize financial and operating models to create a resilient organization that thrives even in the face of impending disruption. Improve financial dexterity, operational proficiency, and project-centric services success by making timely decisions using comprehensive, real-time reporting, embedded analytics, and AI-driven insights.
Session 2: Microsoft Power Apps Overview
This session provides an overview of Microsoft Power Apps and demonstrates how low-code application delivery can kick start an organization’s digital transformation journey. Attendees will learn how other customers have enabled citizen and pro developers alike to positively impact their jobs and release apps and transform processes faster than ever before.
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