Business Applications Sessions

At Microsoft, we build new systems and integrate and extend existing applications quickly, seamlessly, and securely through intelligent business solutions. Dynamics 365, Power Apps, Power Automate, Power BI, and Power Virtual Agents enable our teams to build solutions in hours instead of months, and easily connect systems with data to provide integrated solutions and comprehensive business analytics. Learn more about how we use Microsoft’s intelligent business applications to accelerate delivery and unify processes with no code or low code solutions.

Connected Sales and Marketing

Empower organizations to enable digital sales transformation and to allowing them to stay agile and meet buyers where they are. An Insights-based collaborative sales acceleration solution that applies AI to customer interactions, marketing and sales data to target opportunities and recommend next best actions, with seamless collaboration for a faster close.

Session 1: Activate Digital Selling

Sellers will have a 360-degree view of the customer, including not just information from their Sales Force Automation system, but from across the organization, such as customer service and finance – and from external sources such as social media and demographic data.

Session 2: Automate Business Processes

Help your customers optimize their business processes and reduce costs by automating their workflows at scale with low-code automation designed for all users—coders and non-coders alike—and empower all their team members to achieve more through automation.

Modernize the Service Experience

Help organizations remove the barriers that prevent employees and customers from delivering and receiving meaningful personal interactions. A solution that unify cross-functional support for the entire customer experience journey. Organizations can create secure, AI-driven personalized service engagement to increase CSAT, boost employee productivity, and optimize service operations.

Session 1: Dynamics 365 for Customer Service

Learn how Microsoft Dynamics 365 for Customer Service empowers companies to deliver end-to-end, self and assisted service across the omni-channel. Customers and agents are empowered with the tools they need to ensure quick and accurate resolution, every time.

Session 2: Enable Always-On Service

Help organizations remove the barriers that prevent employees and customers from delivering and receiving meaningful personal interactions. A solution that unify cross-functional support for the entire customer experience journey. Organizations can create secure, AI-driven personalized service engagement to increase CSAT, boost employee productivity, and optimize service operations.

Optimize Finance & Operating Models

Empower organizations to optimize business models to improve operational proficiency and financial dexterity. This includes embracing new as-a-service or project-based based offerings and moving beyond automation to prediction via financial analytics, forecasting and insights. This will enable organizations to adapt faster to changing market demands, work smarter and perform better.

Session 1: Optimize Financial and Operating Models

The way we do business has fundamentally changed. These models are not just about how a company realizes value, but also require a significant shift in how they operate and in organizational structures. Microsoft Dynamics 365 can help you optimize financial and operating models to create a resilient organization that thrives even in the face of impending disruption. Improve financial dexterity, operational proficiency, and project-centric services success by making timely decisions using comprehensive, real-time reporting, embedded analytics, and AI-driven insights.

Session 2: Microsoft Power Apps Overview

This session provides an overview of Microsoft Power Apps and demonstrates how low-code application delivery can kick start an organization’s digital transformation journey. Attendees will learn how other customers have enabled citizen and pro developers alike to positively impact their jobs and release apps and transform processes faster than ever before.

What our participants say

“Great event and really enjoyed the flow of the conversation. Starting with how Microsoft saw success within the organization and how other companies can leverage the same principles, tech, and processes to be successful.”

Questions? Contact our Support Team!

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